Cancellation Policy

  1. Appointments can be hard to find and a long waitlist is in place.
  2. We will notify you via email or SMS five (5) days prior, and again three (3) days prior, to your appointment
  3. Cancellations with less than one (1) full business day notice will incur a fee equal to 100% of the consultation fee.
  4. Cancellations with less than two (2) full business days notice will incur a fee equal to 50% of the consultation fee.
  5. Cancellations with more than two (2) full business days notice will not incur a fee.
    Example: a 10:00 AM appointment on Monday, would need to be cancelled by 10:00 AM Thursday, for the cancellation not to incur a fee (weekends are not business days).
  6. Access to consultations will be restricted if cancellation fees are owing and future appointments may be cancelled if fees remain outstanding.